Wizz2u

We provide innovative front-of-house concierge solutions to leading residential developments in and around London and the South East. We work with property developers and estate management companies to determine the best way to deliver front-of-house concierge services to both new and existing developments.

We service the residential market in two different ways.

On Site Concierge & Estate Services

Our front of house concierges provide traditional front of house estate duties (key/visitor management, meet & greet, parcel & mail distribution, parking management etc). In addition our concierges also provide a very comprehensive ‘hotel style’ service offering residents access to an extremely wide range of services and products that can be arranged by telephone, email or in person. Our concierges are backed up by our head office staff as well as a fleet of drivers on the road looking after errands for our customers.

Our scheme is far more cost effective than having separate front of house porters and enhanced concierges/lifestyle managers on site. Our concierges can handle all regular front-of-house duties and all enhanced concierge requests and are trained, experienced, intelligent and fully aware of the service levels expected of them.

By combining the two roles we generate a big saving to the developer/estate management company who would like to offer on site enhanced concierge services to the residents.

Remote Concierge Services

Our remote concierge services are generally favoured by smaller residential developments and serviced apartment providers. Residents have access to a wide range of services that can be accessed by telephone or email.

Click here to see some of the services available to Wizz2u customers. [pdf]

Why implement our services…

• The on site concierge service adds commercial appeal to brand new residential developments, thereby facilitating the sales and marketing of the site
• Our enhanced concierge and lifestyle services, offered at affordable rates, greatly increases resident satisfaction and promotes a strong sense of community
• Our knowledge of start up sites, running a concierge team and the lasting relationships we establish with residents is unprecedented in the industry
• We can alleviate the day to day pressure of the managing agent by acting as an intermediary with the residents. In addition, we can work directly for residents committees and can organise and control security, common parts cleaning, handyman services & maintenance contracts
• By white labelling our service the developer, managing agent or residents committee is able to portray the desired image of the development
• There is a strong trend towards ‘lifestyle management’ at new residential developments; this service is now expected by affluent residents and tenants

We endeavour to provide consistency in our concierge teams so that they can establish one-to-one relationships with residents, as a result our concierges can maximise the benefits to the residents by anticipating their differing needs.

Please contact us if you require more information on our
Residential Concierge Services